Terms & Conditions

Payment - at time of registration each traveller is to make a deposit, that amount is listed on the booking page. This is to secure your spot (non refundable). The due date for the balance of payment varies depending on each trip (non refundable). Cancellations will not receive a refund. Payment may also be made in full at the time of booking.

Please note that Direct Deposit is required for payments. We also offer the use of PayPal*. This enables you to pay by credit card, note you do not have your own PayPal account to make these transactions. * attracts 3.5% transaction fee - NOTE no transaction fee on the initial deposit.


Please note our prices are set in AUD$, and all exchange rates can be viewed through www.xe.com  


Please note that as all costs are in AUD. We reserve the right to alter the total cost due to the variance in the exchange rate. 


Single Supplements [SS] - each tour varies. For our Haute Route tours the price is set for SS. For our other tours SS is available but vary according to the length of stay, please notify ASAP if this is required.


Travel insurance - all travellers must purchase an extensive travel insurance including air travel supplements. twowheeltours cannot assume responsibility for any client losses incurred on account of non-refundable air or train tickets. We do not insure against the cost of medical or dental expenses incurred by participants on these adventures. We therefore advise that participants consider their own insurance needs and to take action appropriate to their circumstances.


For Haute Route Race Insurance - twowheeltours can recommend velosure - they are aware of our insurance needs. Each policy will differ due to a variety of circumstances, ie age and dates travelled etc. velosure are happy to assist in giving an obligation free quote. Please check their site or call them on 1300 83 5678. There is no cycling licence needed.


Waiver - all participants will be required to sign a waiver prior to travel indemnifyingtwowheeltours and its employees, participants are to list ALL health related issues.


Cancellation - twowheeltours reserves the right to cancel any trip at any time for any reason if there are too few participants, or if the trip quality or safety are in question. This includes reasons such as weather, terrorism, civil unrest, and personal or medical emergencies. In the case of such cancellation, a refund shall constitute full settlement.


Activity Based Travel - all tours run by twowheeltours are of physical nature. Once registration and deposit have been received it has been acknowledged that there is risk involved on the adventure. This can be as serious as permanent disability and death. We expect riders to have a general knowledge of bike riding and the risks associated with riding. All our biking trips include undulating roads and our MTB adventures will see both double and single track trails. The roads and courses are designed to provide a challenge to riders and areas can be of a difficult nature. A ride briefing will be held before each departure. Riders are required to store important phone numbers including the lead guide's number. All riders are to carry a mobile phone with them and never ride alone.


The above is not exhaustive but covers some of the Terms & Conditions that the traveller should be aware of, more details are made on the waivers which will be emailed to you. They then must be signed by the traveller and returned to twowheeltours.


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